Where delivery status shows up
Every email Checkinea sends about a booking (the guest invite, a host notification, a contract copy) shows up with its delivery status in that booking's conversation. Open it from the Messages button on the booking page, or from The Inbox. Each entry shows what kind of message it was, who it went to, when, and its current status.
The statuses
- Sent — handed off to the mail provider; not yet confirmed as delivered.
- Delivered — the guest's mail server accepted it.
- Bounced — rejected, usually a wrong or dead address. Fix the address and resend.
- Marked as spam — the recipient's provider flagged it as spam. Resending is unlikely to help by itself; consider sending the check-in link another way instead.
- Failed — sending itself failed before it ever reached a mail server. Just resend.
- Skipped — Checkinea didn't attempt to send it (for example, no email address was on file at the time).
Resending the guest invite
On the booking page, the guest-invite control reacts to the last known status: a bounced invite says "Invite bounced — check the email address and resend"; a spam complaint says "Marked as spam — resend or try another channel"; an outright failure says "Couldn't send the invite — resend." Each comes with its own Resend button, so you don't have to go hunting for what went wrong — the fix is right there.
Checking your account-wide health
Settings has an Email delivery health card summarizing the last 30 days: a delivered-rate percentage and a count of "problems" (bounced, marked as spam, or failed sends) across your whole account, with a link straight to the affected bookings. It only reflects emails Checkinea has actually tried to send — it isn't a check of your domain's DNS or spam setup.
When email just isn't landing
If a guest's inbox is unreliable — or you'd rather not wait — every booking carries the same check-in link the invite email uses, available directly on the booking page with Copy, Share (opens your device's native share sheet, handy for messaging apps), and a QR code you can show in person or print. The guidance right next to it suggests pasting the link into your Airbnb or Booking.com message thread instead — since guests already watch those inboxes, and it sidesteps email deliverability altogether.